FAQs

1. What types of products do you offer?

  • We specialize in a wide range of western-style products, including classical western wear, handbags, footwear, jewelry, accessories, and more.

2. What payment methods do you accept?

  • We accept a variety of payment methods for your convenience:
    • Credit Cards: Visa, Mastercard, Maestro, American Express, Diners Club, Discover, UnionPay
    • Digital Wallet Payments: PayPal, Apple Pay, Google Pay, Shop Pay, Amazon Pay, Meta Pay, Shop Pay

3. Where are Cowboy Wear products produced?

  • We are a Western wear and accessories boutique, founded in Sacramento, CA, in 1998. To better serve our customers worldwide who love our products, some of the items we sell are made domestically, while others are produced in our overseas factories.

4. Where do Cowboy Wear products ship from?

  • Cowboy Wear ships products from multiple warehouses located in Sacramento, Dallas, and New York. This ensures that customers from various regions receive their orders in the shortest possible time.

5. Why did I receive multiple packages for my order?

  • If we are unable to fulfill all the items in your order from one warehouse, we will ship from other warehouses that have the products in stock.

6. What is your return and exchange policy?

  • We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. For further instructions, please contact us.

7. How do I check the status of my order?

  • After placing your order, you can track its progress through the confirmation email we send, which includes a tracking number and estimated delivery date. Feel free to contact our customer service for any further inquiries regarding your order's status.

8. How do I contact customer support?

  • If you have any questions or need assistance, you can contact us via our website's inbox or email at support@cowboywear.us. Our customer service team is here to help you with any issues or inquiries you may have.

If you need further information or assistance, please do not hesitate to reach out.

Last updated: Aug 11th, 2021